Why Dealerships need Review Management

Next to purchasing a house, a car is perhaps the most expensive purchase a consumer will ever make. The automotive market is enormous and consumers expect a great deal of variety. However, it is difficult to convince prospective customers that a specific dealership is where they should purchase their vehicle. Amongst mechanics and congressmen, car salesmen are one of the least trusted professionals and used car salesmen are even less trusted. This means that proving to potential customers that they will not be driving home in a lemon is challenging. However, car dealerships can prove to customers that they provide reliable and trustworthy products by encouraging customers to review their purchase online. Dealerships should monitor these online reviews to ensure they are doing everything in their power to satisfy their customers.

Customer satisfaction proves to potential buyers that they will not be swindled by fast talking car salespersons. Online reviews help potential customers to make up their minds on the right dealership. When customers can go online and see that a dealership is respectable and fair they will be more likely to shop there and they will be more comfortable making a purchase.

Dealerships should encourage their customers to review their auto purchase, especially when the customer appears satisfied. Happy customers are less likely to review a product than upset customers. Asking for online reviews help to increase the chances of receiving one and makes the customer feel like their opinion is valued by the dealership. Positive reviews from these customers will prove to the public that a dealership is where they should go to purchase their next vehicle.

When a dealership begins to take online reviews from customers it is extremely important for them to continually monitor the online reviews they receive. Simply encouraging satisfied customers to review their purchase may not be enough in some situations. It is also important to address the concerns of upset or even angry customers. By helping those customers find a resolution or by ensuring the circumstance that made those customers upset is avoided, people will see that the dealership is not honest, but responsible. Making sure the customer concerns are addressed is an important part of business.

When people go to purchase any product, they will often ask their friends and family for suggestions. Most customers will do a great deal of research before they purchase a new vehicle. A great way to entice a new customer to purchase their vehicle from a dealership is to highlight the positive reviews of previous customers’ purchases. Potential car buyers will be encouraged to bring their business to a dealership that they know has satisfied other customers. Online reviews allow a dealership to expand their business by expanding their circle of trusting customers.

In a market where the public is generally distrustful of the professionals trying to sell them on a vehicle, every added bit of trust is exponentially encouraging. Online reviews provide customers with the reassurance that they are going to be respected and that they will get a fair deal on a reliable product. Dealerships that encourage their customers to review their purchase know that by doing so they are helping to convince the customer that they can be trusted. They are not simply trying to take their money. They are trying to conduct a reasonable and fair transaction. Additionally, by monitoring their online reviews, a dealership will be able to improve their customer relations and avoid upsetting future customers.

Buying a car is a difficult purchase and finding a reliable and trustworthy dealership may seem impossible. However, by creating a forum for customers to evaluate their purchase and monitoring it’s opportunities to improve, car dealerships can ease the concerns of potential buyers.

CritiqueMedia helps local businesses increase their sales through online reviews and ratings. More than monitoring, our solutions turn happy customers into corporate advocates on the review sites that matter most for driving new customers in the door.