Why do online reviews matter?
A: Yellow Pages are no longer widely used and have been replaced by local online search.
The twist - local search includes ratings and reviews.
How does reviews impact sales?
According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.
What does CritiqueMedia do?
CritiqueMedia turns happy customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers. Share great reviews on the review sites that matter the most. Increase your star ratings, and get new customers in the door!
What makes CritiqueMedia different from other Online Review Tools?
CritiqueMedia is groundbreaking new technology. It is the only software that lets you and your business easily collect real reviews from happy customers, and share them on the review sites that matter most. While there are other tools that enables you to monitor your online reviews, CritiqueMedia is the only end-to-end solution for organic reviews.
Who benefits the most from using CritiqueMedia?
Any local merchant previously listed in the yellow pages. This works for brick and mortar locations, as well as home-based businesses that service others (plumbers, electricians, etc.).
Who is CritiqueMedia NOT for?
Individual product lines (i.e. beef jerky or specific electronics) sold in local stores, and single websites without physical locations.
How does CritiqueMedia monitor my reviews?
We track your online reviews across over 180 review sites with daily and weekly reports. You may receive daily reports of ratings and reviews on the review sites that matter for each of your locations.
Why are so many local businesses showing up with bad reviews?
Complainers are motivated to complain. Happy customers are less motivated to share positive information.
A January 2012 study of 1.6 million listings on Google+ local showed that:
1% of listings have 5 stars.
4% of listings have 4 stars.
5% of listings have 3 stars.
3% of listings have 1 – 2 stars.
87% of listings have 0 stars. (According to a Pepperdine study, 0 stars is as bad as 1 - 2 stars.)
How do I collect real reviews from my customers?
We create a custom website that serves as a landing page where all your customers can leave reviews. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.
Can you guys help me collect reviews?
Yes. Our custom website makes it easier for customers to submit reviews easily via many means, including smart phone, tablets and kiosks. We also offer pre-configured Kindle Fires and/or Apple iPad tablet computers for review capturing. Alternatively, we offer free configuration instructions for your own tablets and smart devices.
Is there anything I can do to promote reviews?
Yes. Our platform includes social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.
Will you contact my customers and ask them for reviews?
No. We respect your relationships with your customers. We help you cultivate them, not destroy them. For that reason, we will never harass your customers or contact them on your behalf.
May I reward reviews with coupons or special deals?
Yes. Our platform integrates coupons and referrals that allow you to reward customers for their positive feedback. You can decide what the coupon can be, and when a customer can use it.
Do I get to see the reviews before they are shared?
Are there other benefits?
There are many other benefits, including:
New Customers via Improved Ratings and Reviews
New Customers via Improved Rankings
New Customers via Local Search Listing Verification
New Customers via Local Search Listing Monitoring
New Customers via Testimonials
Repeat Customers via Email List Building
Repeat Customers via Winning Over Unhappy Customers
Repeat Customers via Couponing
Repeat Customers via Social Media
Chain Management - Know the Reputation of Every Location
Feel Better About Your Reputation Online
Online Reputation Control
Are there instant alerts?
Yes. An instant alert for any star range can be set up, and immediately sent to the appropriate person to address.
How does CritiqueMedia share my reviews?
We sends automatic follow-up emails to happy customers who rate your business 4-5 stars. They are then asked to share their review on popular review sites that matter most.
How long will it take to increase my star ratings?
It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well the quality of your previous reviews. Our organic and steady approach takes between 1 to 4 months to significantly increase your ratings.
How do I track the progress of my campaign?
Our Customer Portal lets you examine your reviews, where they came from and choose which review sites your customers are encouraged to be shared on. The Customer Portal is a secure database and your customers' information is always protected.
What type of Payments do you accept?
We accept all major credit cards (MasterCard, Visa, Amercian Express), Paypal as well as check payments or wire transfers for all accounts.